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Frequently asked questions

Shipping and order handling

Shipping is handled by Qoo10, orders are automated and we have a huge warehouse of over 10,000 fire extinguishers at any one time to ensure that our products are available at any time. 

Returns 

No returns will be entertained. 

Defective items

Items purchased from our online store which are found to contain manufacturer's defects can be exchanged for the same product at our premises. 

  1. Products must be returned within a 10 working day window from the date the item is delivered
  2. Items are to be physically returned to our physical warehouse located at 14 FAN YOONG ROAD, during regular working hours.
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